Pricing
One flat fee. Zero spread. Every order provable.
A monthly platform fee plus a flat per-order fee — priced like Shopify. The more you route, the more it makes sense to move up a tier and buy your per-order fee down. A flat dollar amount per order — never a percentage of prescription value.
Connecting is free for pharmacies. Always.
Pharmacies connect at no cost — you're the supply side of the network, not a line item. No platform fee, no per-order fee, no take-rate. Clinics route orders to you; you fulfill.
Rail — $0 forever
Order visibility and structured entry, free.
Replace the fax and the pharmacy portal with order status, tracking, and structured entry to one connected pharmacy — no storefront, no intake widget, no credentialing beyond your first provider. Move to Starter when you want to sell.
Clinic plans
Four ways in. Pick where you are today.
Pilot
0 to first order.
First 25 orders free
The fastest path from “we signed up” to a real provider-approved order landing at the pharmacy. One product, one pharmacy, live end-to-end — with you, not at you.
- ✓2 provider seats
- ✓1 embeddable intake product (your flagship)
- ✓1 connected pharmacy (e.g. Empower)
- ✓Tamper-evident certificate on every approval
- ✓Order system-of-record + provider approval
- ✓Onboarding waived for pilots
- ✓1 Flows funnel + AI generation
Convert when your first order clears. You'll know.
Starter
Your storefront, our rails.
+ $3.00 / order routed
Everything a single-location clinic needs to take intake, get a provider to approve it, and route it to a pharmacy — with an auditable certificate behind every order.
- ✓Up to 3 provider seats (+$99/seat/mo)
- ✓Up to 3 intake products / questionnaires
- ✓Embeddable widget (inline or iframe)
- ✓Tamper-evident compliance certificates — the E&O artifact
- ✓Credentialing: NPI · DEA · license
- ✓1 connected pharmacy · order system-of-record
- ✓Webhooks + REST · BAA included
- ✓Includes up to 300 routed orders/mo
- ✓Up to 3 Flows funnels · embed + hosted
Upgrade to Growth when you clear 300 orders/mo, connect a 2nd pharmacy, need failover, or a payer asks for OIG + KYB.
Growth
Most popularAlways-on, multi-pharmacy, insurable.
+ $2.00 / order routed
Where routing stops being single-threaded: multiple pharmacies, automatic failover, and a credentialing + certificate trail deep enough to carry an E&O conversation. The tier most clinics land on.
- ✓Up to 8 provider seats (+$99/seat/mo)
- ✓Unlimited intake products / questionnaires
- ✓Multi-pharmacy routing + automatic failover
- ✓Full credentialing: NPI · DEA · license · OIG · KYB
- ✓MCP access + full webhooks / REST
- ✓Certificate + credentialing trail built for E&O conversations
- ✓Priority support · named onboarding
- ✓Unlimited Flows funnels · A/B · ad tracking · custom domains
Move to Scale for a 4th+ pharmacy, sustained seat growth, SSO, custom SLAs, or audit exports.
Scale
Infrastructure with a contract behind it.
+ $1.25 / order routed
For high-throughput and multi-state clinics that need unlimited connections, dedicated routing logic, and paperwork procurement can sign off on.
- ✓Unlimited pharmacies · unlimited seat bands
- ✓Dedicated routing rules + priority routing
- ✓Custom SLAs, SSO, audit exports
- ✓White-glove credentialing monitoring
- ✓Full certificate history + audit exports for underwriters
- ✓Named account + implementation team
- ✓Unlimited Flows funnels · white-label · all integrations
Enterprise adds multi-clinic org management + white-label.
The per-order fee is a flat fee per order neolife routes to a pharmacy — a fixed dollar amount, never a percentage of the prescription's value. Higher tiers buy it down (Starter $3.00 → Growth $2.00 → Scale $1.25). Crossover math: past ~1,000 orders/mo Growth beats Starter; past ~2,700/mo Scale beats Growth. Additional provider seats $99/mo. One-time onboarding: Starter $500 · Growth $1,500 · pilots waived.
Enterprise / Health System
Many clinics, one control plane.
Multi-clinic org management (roll-up billing, per-clinic controls), white-label intake + certificates, custom E&O structuring with your carrier, SSO/SCIM, and a security/procurement review track.
Why it's priced this way
The structure is the compliance.
The per-order fee is a flat, uniform dollar amount per order — the same whether the prescription is worth $40 or $400, and the same whichever pharmacy fills it. That's the line that matters under the Anti-Kickback Statute and EKRA: a fee that never scales with the value of a prescription and never steers to a paying pharmacy is a software transaction fee, not a referral payment (the structure OIG has blessed for per-transaction platform fees). We also never take money from a pharmacy for sending it orders. Volume-based buy-down of a flat fee is fine; a percentage of drug value is the thing we will never do. A flat fee is also the only structure that doesn’t need your prescription to cost more.
How we make money
The whole model, in three lines: a monthly platform fee, a flat per-order fee — and that’s it. We never touch the drug price, never charge pharmacies, never take a percentage of anything.
If a platform is free on both sides, its fee is inside your drug price — a spread has to hide; a flat fee can be published. If a platform won’t show you this box, ask why.
FAQ
Straight answers.
How does the per-order fee work?
Like Shopify: a monthly platform fee plus a flat fee per order neolife routes to a pharmacy. The higher your tier, the lower that per-order fee — so as you scale, moving up a tier buys the fee down (Starter $3.00 → Growth $2.00 → Scale $1.25). It's a fixed dollar amount per order, identical whether the prescription is worth $40 or $400. We never charge a percentage of prescription value, and we never take money from a pharmacy for sending it orders — a flat, value-blind transaction fee is what keeps it clean under AKS/EKRA.
Do pharmacies pay?
Connecting is free, always. Pharmacies connect to neolife at no cost — you're the supply side of the network, not a line item. No platform fee, no per-order fee, no take-rate. Clinics route orders to you; you fulfill.
What's Rail?
Rail is the free, $0-forever tier: order status, tracking, and structured order entry to one connected pharmacy — the thing a pharmacy hands a clinic to replace fax and manual portal entry. It doesn't include a storefront, the embeddable intake widget, or credentialing beyond your first provider — those come with Starter and up. Move to Starter when you want to sell, not before.
Do I have to switch pharmacies or leave LifeFile?
No. neolife layers on top of whatever each pharmacy already runs — LifeFile, its own API (like Empower), or nothing at all. We own the intake, compliance, and routing; the fill stays where it is.
What's the certificate, and why does it matter?
Every approval produces a tamper-evident compliance certificate proving the order was patient-specific and provider-approved. It's the artifact that transfers E&O risk and satisfies a payer or underwriter — the thing an incumbent pharmacy system can't emit.
How fast can we be live?
Most clinics send real orders within days. A pilot stands up one product and one pharmacy connection and gets a live provider-approved order through end-to-end.
Are compounded medications FDA-approved?
Compounded medications are prepared by a licensed compounding pharmacy for an individual patient and are not FDA-approved products. neolife is the rail that routes the order; the pharmacy compounds and dispenses.
Start a pilot. Land your first order in days.
We stand up one product and one pharmacy connection and get a live provider-approved order through end-to-end. A flat monthly plus a flat per-order fee that drops as you grow.