How it works
From “ugh, an order” to shipped — in under a minute.
An order comes in however your team works — a chat message, a faxed page, a row in your store. We draft it. A licensed provider approves it in one tap. Your pharmacy fills it. Tracking comes back on its own. You never open the portal you dread.
0s
Median time from inbound to submitted
0 tap
To approve a clean order
0%
Of orders approved by a licensed provider
The whole loop
Capture. Approve. Ship.
Inbound · chat
“Refill for Dana R. — tretinoin 0.05% cream, 30g, same sig as last time, ship to her home.”
Parsed in real time
Step 01 — Capture
Send the order the way you already work.
There is no “correct” format. Pick the one that fits the moment. Each one lands the same place: a structured draft, ready for a provider.
Chat
Just type it
A coordinator messages the order in plain English.
“Refill for Dana R. — tretinoin 0.05% cream, 30g, same sig as last time, ship to her home.”
We resolve “same sig as last time” from her history.
File upload
Drop the fax or PDF
A faxed script or an intake PDF. We read it and build the draft.
intake_2026-06-30.pdf
3 pages · parsed
Handwriting and low-quality scans get flagged, not guessed.
Connected data
Let it flow in
A paid order in your store, or a new encounter in your EMR, becomes a draft on its own.
store.order #10482 → draft
trigger: payment captured
No one re-types what the system already knows.
Step 02 — The draft
We do the typing. We never do the deciding.
From whatever came in, a complete order takes shape: the product matched, the sig prefilled, shipping picked, the patient recognized. It is a draft — nothing leaves until a provider says so.
What gets filled in
Product
Matched to your pharmacy’s formulary — the exact compounded preparation, strength, and quantity.
Sig
Directions prefilled from history or the order, written out in full.
Shipping
Method and address selected; cold-chain picked when the preparation needs it.
Patient
Recognized and linked, or surfaced as new for confirmation.
Amber review
When we’re not sure, we say so.
Every drafted field carries a confidence read. Anything below the line gets an amber flag and is forced to a human before the order can move. There is never a quiet guess on a clinical field.
sig: “apply BID” — site unclear on scan
strength: two formulary matches — confirm
Amber doesn’t slow a clean order. It only stops the ones that should be stopped.
Step 03 — Provider approval
A licensed provider approves every order. Always.
This is the part we refuse to automate away. The draft exists to make the provider’s review fast — not to replace it.
What the provider sees
One screen: patient, product, sig, shipping — with every amber flag called out at the top so nothing important is buried.
One tap on a clean order. Edits are made inline. A reject sends it back with a note.
A record of every decision
Who approved, what they changed, and when — captured automatically. The draft, the edits, and the final approved order are all preserved.
approved_by: Dr. Lena Ortiz, MD · NPI 1457…
edits: sig clarified · ts 2026-06-30T14:21Z
Built for the audit you hope you never need — and the one you might.
Step 04 — Ship & track
Approved means done — on your end.
The moment a provider approves, the order is submitted to your compounding pharmacy. From there it fills like any other order. The difference is what comes back.
On approval
Submitted
Sent to the pharmacy with the patient, product, sig, and shipping intact. No re-keying.
At fill
Status syncs
The order’s state moves with it — received, in process, shipped — without anyone checking a separate screen.
At ship
Tracking returns
The carrier and tracking number flow back automatically — to your team and, if you want, to the patient.
Compounded preparations are made by a licensed compounding pharmacy and are not FDA-approved.
Connect anything
It plugs into the stack you already run.
You don’t rip anything out. neolife sits on top of the software you’re stuck with and the pharmacy you already use, and takes orders from wherever they live.
EMR
New encounters become drafts
Store
Paid orders flow in
CSV
Bulk imports, mapped once
Docs
Faxes and PDFs, parsed
For builders
The same loop is open to your agents.
Everything a human does here — capture, draft, route for approval, track — is reachable over MCP. A provider still approves every order. Always.
Stop dreading the order queue.
See an order go from inbound to shipped in under a minute — on your own data.